In Store Return Policy

I would like to return an item back to the store, where are your retail stores located?
Please visit our contact us section on this website:

Am I able to get a refund at in store location?
Unfortunately, according to our In Store Return Policy items purchased in-store are not eligible for refunds or returns for store credit, and that in-store purchases may only be exchanged. If you are unhappy with your in-store purchase, you may bring the item back to the store in which it was purchased for an exchange within 30 days of the original purchase date. Items must be returned in original condition (including all paperwork, packaging, and accessories) with a valid receipt and all tags attached. Items must also be unworn, unaltered, and unwashed.

Are there items that cannot be exchanged in-store?
Yes. The following items are not accepted for return/exchange:

  • Sweatpants (*All Sweatpants are considered Final Sale at our in-store locations

  • Masks

  • Shorts

  • Activewear

  • Slides

  • Clearance/Sale Items

*Sweatpants purchased online must be returned using the Online Return Policy
*Zeuway Apparel Men’s clothing cannot be returned in stores. Any Zeuway Apparel men’s clothing will have to be returned by mail.

Are Final Sale Items purchased via the Online Store returnable to exchange at a Store Location?
No. For online purchases that you wish to return in-store, Final Sale items include the items listed above, as well as all items ending in $ .00, .96, .97, and .98.

Can I return items I purchased online in one of your stores? 
Yes. Upon returning the item(s), you will receive credit in the form of a E-Gift Card that can be used online or in a store. E-Gift Cards can be used in one of our physical stores (Burbank, Montebello, Northridge, Panorama, or Topanga). 

All items returned must be in original condition (including all paperwork, packaging, accessories) with tags still attached. All items must be unworn, unaltered, and unwashed. Items considered “Final Sale” cannot be exchanged in store. Please refer back to our Online Returns Policy for a complete list of Final Sale items. 

If I received a faulty item in my online order, what do I do? 
If you received items ordered online that were received damaged, defective, or incorrect you will need to contact customer service here in order to receive a full refund in the original payment method. 

How will I complete my exchange in-store?
Upon returning items to the store, you will receive store credit in the form of a physical Gift Card to use in-store. Please keep in mind that store credits issued in-store may be used on an in-store purchase or at our online store.

Am I able to exchange an item(s) for the exact same item from an Online Purchase in-store?
Presently, we do not accommodate exchanges for purchases made online to be exchanged in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired.

Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a customer’s return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all Zeubabies across the globe.

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